How do I place an order? Placing an order is easy. Simply follow these steps: Shop our website by browsing through our product range Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability. Add an item to your shopping basket by clicking the ‘Add to shopping basket’ button on the product page Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the ‘Remove’ button next to the item. You can continue shopping by selecting the ‘Continue Shopping’ button You can also view the items in your basket whilst you continue shopping, by clicking on the "Shopping Basket" option at the top of the homepage Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible If entering a promotional code, please ensure you click ‘apply’ in order to action the code. Complete your order by selecting "Checkout" and then follow the steps Should you need further assistance with placing an order please contact our Customer Services on franchiko@mail.com who would be happy to assist you.

Is it safe to use my card on your website? We realise how important it is to securely store any information that you provide us. The Franchiko transactional web site currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously. You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.franchiko.com in your browser address window, also a small locked padlock will appear in your browser window.

How can I search items I want online? Simply use the 'search' engine on the website and type in the product code or a description of the item you are looking for. We accept all major credit and debit cards, with the exception of Solo cards.

When will I get my order? We will work quickly to ship your order as soon as possible. Custom-made handbags may take a little longer Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.